Return Policy Once any services/products are purchased from https://rokucare.com, we are not responsible/liable for any refunds. If the return is due to an error on our part i.e. incorrect web template sent, we will reimburse the invoice value. All returns which are not valid will not be accepted.
Should you wish to return all or a part of your order, you need to let us know within 2 working days from the date of receiving your parcel. You need to write to us at email@example.com.
After validating your return request we will send you an email authorizing of return. Post receiving the return request, it will undergo a check by our service audit department. Once approved as an eligible return, we will issue your refund amount. If however the return is found not eligible for refund, no refund shall be made.
Please Note: https://rokucare.com will make refund cheques only in the registered name of the customer
We will keep you updated on the status of your return at each step:
a) When we validate your return, we send you a return authorization mail
b) At the closure of your refund, we send you a closure mail
You can cancel your order by writing to us at firstname.lastname@example.org. The cancellation will be effective within 24 hours and a confirmation email will be sent immediately. We will not be able to cancel orders that have already been processed by us. https://rokucare.com is not liable for any losses while making the purchase.